Nusuk FAQ — Common Questions About Hajj & Umrah
Nusuk brings together digital services for pilgrims and visitors, including Hajj, Umrah, Rawdah appointments and other services. If you are unsure how registration, login, bookings or other Nusuk services work, this FAQ provides quick answers to common questions.
The exact services, eligibility, availability, packages and booking rules can change. Always check the official Nusuk platform for the latest information before making a booking or travelling.
Nusuk FAQ
What is Nusuk?
Nusuk is a digital platform overseen by Saudi Arabia’s Ministry of Hajj and Umrah. It provides access to pilgrimage-related services and information, including Hajj, Umrah and Rawdah services.
The official Nusuk services directory also allows users to browse available services and filter them by areas such as Hajj, Umrah, visits, beneficiary type and service channel.
How do I register for Nusuk?
Registration depends on the Nusuk service you want to use. For services requiring an account, follow the registration process shown on the relevant official Nusuk platform and enter the requested information.
For a detailed walkthrough, see our Nusuk Registration & Login Guide.
How do I log in to my Nusuk account?
Open the relevant official Nusuk platform and select the login option. Depending on the service, you may be asked for your registered email address and password.
If you are having trouble with login, check that you are using the correct account and registered details.
What should I do if I forget my Nusuk password?
Use the password recovery option on the relevant Nusuk login page. The official password recovery service sends a password reset link to the registered email address.
Check your spam or junk folder if the reset email does not appear in your inbox after a few minutes.
Read our complete Nusuk Password Recovery Guide for the recovery process.
Can I book Umrah packages through Nusuk?
Yes. The official Nusuk Umrah platform provides Umrah packages through authorized service providers.
Available package options can include accommodation, transportation, catering and other services. The available packages and their details depend on current platform availability.
See our Nusuk Umrah Packages Guide for more information.
How can I find available Nusuk Umrah packages?
The official Nusuk Umrah platform provides filters that can be used to search available packages. These can include country of residence, nationality, package dates, Makkah accommodation rating, Madinah accommodation rating, service provider, number of nights and price range.
Package availability and prices can change, so check the current listings before making a decision.
How do I book a Rawdah appointment?
Rawdah visits can be booked through the official Nusuk Rawdah service when appointments are available.
Nusuk currently provides a standard booking route and an Instant Track option for eligible visitors near the Prophet’s Mosque area when available.
Read our Nusuk Rawdah Appointment Guide for the booking process and important appointment information.
Can I visit Rawdah more than once?
The official Rawdah service states that visitors can make a standard booking once per year. Repeat visits may be available through the Instant Track service when the required conditions and appointment availability apply.
Because appointment rules and availability can change, check the current Rawdah service before planning another visit.
Can I book hotels through Nusuk?
Yes. Nusuk provides a hotel booking service for visitors, including accommodation options in Makkah and Madinah.
Available accommodation, services, dates and booking conditions depend on the current listings.
See our Nusuk Hotel Booking Guide for more information.
What is Nusuk Hajj?
Nusuk Hajj is a digital platform overseen by the Ministry of Hajj and Umrah for applicants from countries covered by the relevant Hajj program.
The platform provides information about eligibility, registration, Hajj packages and authorized service providers.
Read our Nusuk Hajj Registration Guide for the registration and booking workflow.
Does registering on Nusuk Hajj mean I am accepted for Hajj?
No. The official Nusuk Hajj platform states that registering does not mean that the applicant has been accepted for Hajj.
Submitted information may need to be verified, and package availability and payment can become available later according to the current Hajj process.
What is the Nusuk Card?
The Nusuk Card is an official pilgrim identification card used during Hajj. It is available in physical and digital forms and supports identification, verification and access to services and locations during the pilgrimage.
The Ministry of Hajj and Umrah advises pilgrims to keep the card with them and ensure it is activated.
Learn more in our Nusuk Card Complete Guide.
What should I do if I lose my physical Nusuk Card?
Official Hajj guidance states that the digital Nusuk Card can be used temporarily if the physical card is misplaced, until the physical card is recovered.
If you have not received the physical card, official guidance says to contact 1966 for assistance.
Where can I find official Nusuk services?
The official Nusuk services directory lists available services and allows users to browse or filter services by category and channel.
Services can cover Hajj, Umrah and visits, with options delivered through Nusuk, the Nusuk app, Nusuk Umrah and other official service channels.
What if a Nusuk service is not showing in my account?
First check that you are using the correct official Nusuk service or platform and that your account information is complete.
Service availability can depend on the type of service, eligibility, current dates and platform availability. If the service still does not appear, use the official support channel for that service.
How can I get help with a Nusuk problem?
Use the official support channel provided by the relevant Nusuk platform. Nusuk Hajj currently provides live chat, support email and a 24/7 call center for Hajj-related assistance.
For Hajj Nusuk support, the current official call center number shown on the platform is +966 9200 31201.
For Nusuk Card-related assistance, official Ministry guidance directs pilgrims to 1966 when the physical card has not been received.
Nusuk Services You May Need
Important Things to Remember
- Use official Nusuk platforms for registration and bookings.
- Check current eligibility before applying for Hajj or other restricted services.
- Availability, appointments, packages and prices can change.
- Registration does not automatically mean Hajj acceptance.
- Never share your account password or sensitive personal information with unknown parties.
- For important pilgrimage decisions, confirm the latest information on the official platform.
Frequently Asked Questions
Is Nusuk an official Saudi platform?
Yes. Official Nusuk and Nusuk Hajj pages describe the platforms as being overseen by Saudi Arabia’s Ministry of Hajj and Umrah.
Can I use Nusuk for both Hajj and Umrah?
Nusuk provides services related to both Hajj and Umrah, but the exact platform and service used can differ. Hajj applicants may use the Nusuk Hajj platform where applicable, while Umrah services are also provided through Nusuk Umrah.
Do Nusuk services always remain the same?
No. Available services, booking options, eligibility, dates and package availability can change. Always check the current official service page.
Final Tips
Nusuk covers several different pilgrimage services, so it is important to use the correct section for the task you want to complete. Registration, password recovery, Umrah packages, Rawdah appointments, hotel bookings and Hajj services can each have their own requirements.
Before travelling or paying for a service, review the latest official information and confirm that the service is available for your situation.
Explore the related guides above for step-by-step information about registration, password recovery, Umrah packages, Rawdah appointments, hotel booking, Hajj and the Nusuk Card.