Nusuk App & Platform in Saudi Arabia: Complete Guide
Nusuk is Saudi Arabia’s official digital platform for Hajj, Umrah and visits to the Two Holy Mosques. It brings together a wide range of pilgrimage and visitor services, including permits, Rawdah appointments, Umrah packages, accommodation, flights, pilgrim identification and digital tools.
What Is Nusuk?
Nusuk is a Saudi digital ecosystem supervised by the Ministry of Hajj and Umrah. It provides digital services for Hajj, Umrah and visits and connects users with official pilgrimage services and approved providers.
The platform has grown beyond a basic permit service. Its current services include Hajj and Umrah permits, Rawdah appointments, Nusuk Card services, accommodation, flights, connectivity packages, transportation-related services, digital guidance and other tools for pilgrims and visitors.
Overview of major Nusuk services for Hajj, Umrah and visits.
Why Is Nusuk Important for Pilgrims?
Nusuk is important because many pilgrimage and visitor services are now organized through official digital channels. Instead of treating every part of the journey as a completely separate process, users can access different services through the wider Nusuk ecosystem.
The official Nusuk services directory currently lists services covering Hajj, Umrah and visits, including Hajj and Umrah permits, Rawdah Sharifah appointments, Nusuk Card, hotel booking, flight booking, connectivity packages, Haramain train booking, digital guidance and other services.
Umrah Services
Umrah packages, visa-related services, accommodation, transportation and other available services through Nusuk Umrah.
Hajj Services
Hajj registration and package services for eligible pilgrims from countries served by the Nusuk Hajj platform.
Rawdah Appointments
Organized appointment services for visitors wishing to visit Rawdah Sharifah.
Hotels & Accommodation
Hotel and accommodation services for Makkah and Madinah, including options within Umrah packages.
Flights & Travel
Flight booking and travel options through the Nusuk platform and selected packages.
Connectivity
Nusuk currently lists services for purchasing connectivity and internet packages for visitors.
Nusuk for Umrah
Nusuk Umrah is a one-stop platform overseen by the Ministry of Hajj and Umrah that provides Umrah and Ziyarah packages through authorized service providers.
Current Nusuk Umrah options can include accommodation, catering, transportation, flights, Rawdah booking, heritage-site visits and visa-related services, depending on the package and the user’s eligibility.
Umrah Package Options
Nusuk Umrah currently provides different package structures, including packages with visa services, packages without visa services for eligible users, customizable packages and special package requests.
Package contents can differ, so users should check the individual package before payment instead of assuming that every package includes the same hotel, flight, transportation or additional services.
Build Your Own Umrah Package
The official Nusuk Umrah platform allows users to customize certain aspects of their journey, including the cities they want to visit, number of nights and available services.
Nusuk and Rawdah Sharifah Appointment
Rawdah Sharifah is the blessed area inside Al-Masjid an-Nabawi between the Prophet’s ο·Ί house and his pulpit. For Muslims visiting Madinah, praying in Rawdah can be a deeply meaningful part of the visit.
The religious significance of Rawdah comes from the well-known hadith describing the area between the Prophet’s ο·Ί house and pulpit as a garden from the gardens of Paradise.
How the Rawdah Appointment Works
Nusuk for Hajj
Nusuk Hajj is the one-stop platform overseen by the Ministry of Hajj and Umrah for pilgrims from serviced countries. It provides Hajj packages through authorized service providers and explains the digital registration and package-selection process.
Typical Nusuk Hajj Journey
Hajj packages can include services such as visa issuance, flights, accommodation in Makkah and Madinah, catering, transportation between cities, Mashair services and guidance. Package contents and eligibility can change by Hajj season.
Nusuk Card: Printed and Digital Card
The Nusuk Card is an official pilgrim identification card used within the Hajj system. It connects important pilgrim information with the wider digital and operational system used during Hajj.
The card supports identity verification, organized movement and access to relevant locations and services. During Hajj, pilgrims should keep the card with them and follow the current official access requirements.
Printed Nusuk Card
The printed Nusuk Card is distributed through the relevant Hajj service provider. Pilgrims should keep the physical card with them throughout the Hajj journey.
Digital Nusuk Card
A digital version can be available through the official Nusuk application after the relevant activation process. Official Hajj guidance describes the digital version as a temporary solution if the printed card is lost.
If Your Nusuk Card Is Lost or Not Received
If your printed Nusuk Card has not arrived or has been lost, use official support channels instead of relying on unofficial instructions.
- Check the Nusuk application for the available digital card.
- Contact your authorized Hajj service provider.
- Use official Nusuk support options where available.
- Call the Ministry of Hajj and Umrah Pilgrim Care Center at 1966.
The Ministry confirms that the Pilgrim Care Center operates through 1966 around the clock and handles pilgrim inquiries, reports and feedback in multiple languages.
Other Useful Services Available Through Nusuk
The Nusuk ecosystem now covers much more than permits and bookings. The official services directory lists a growing range of digital tools and services for pilgrims and visitors.
Nusuk AI
An AI-based assistant that provides information and guidance related to Hajj, Umrah and visits, with multilingual and voice-interaction capabilities.
Nusuk Maps
Interactive maps designed to help users find important locations, prayer areas, services and facilities around the Holy Mosques and pilgrimage sites.
Digital Mutawwif
A digital guidance service that can assist pilgrims during rituals with location-aware guidance, routes and ritual information.
Connectivity Packages
Nusuk currently lists services for purchasing internet and connectivity packages for visitors during their journey.
Haramain Train
Nusuk currently lists a service for booking Haramain High Speed Railway tickets through the application.
Nusuk Market
The official Nusuk ecosystem also includes a marketplace for pilgrim needs, souvenirs and products connected with the journey.
Nusuk Wallet: Availability Can Vary
Nusuk Wallet is part of the wider Nusuk digital ecosystem and was developed in cooperation with Saudi National Bank. It is designed to integrate financial services into the pilgrimage platform.
However, users should not assume that the wallet is available to every account, country or user at all times. If your Nusuk application currently shows the wallet as Coming Soon, treat it as unavailable to your account until the official service becomes accessible to you.
Hotels and Flights Through Nusuk
Nusuk currently lists separate hotel and flight booking services, while accommodation and flights can also be included within selected Umrah packages.
Hotel Booking
The official Nusuk service provides accommodation options in Makkah and Madinah. Users can review available accommodation and, where supported, select additional services such as meals or transportation.
Flight Booking
Nusuk also lists flight booking for pilgrims travelling to Makkah and Madinah. Available flight options, travel class, baggage services and modification or cancellation conditions depend on the booking and current service terms.
Main Nusuk Services at a Glance
| Service | What It Covers |
|---|---|
| Hajj | Hajj registration, packages and related pilgrim services for eligible users. |
| Umrah | Umrah packages and related visa, accommodation, transport and travel services. |
| Rawdah | Organized appointment services for Rawdah Sharifah. |
| Nusuk Card | Official Hajj pilgrim identification and related access and service management. |
| Hotels | Accommodation booking options in Makkah and Madinah. |
| Flights | Flight booking and air-travel options through Nusuk. |
| Connectivity | Internet and connectivity packages for visitors. |
| Haramain Train | Train-ticket booking service listed within the Nusuk ecosystem. |
| Nusuk AI | AI-based information and guidance for Hajj, Umrah and visits. |
| Nusuk Maps | Interactive maps for locations, facilities and services. |
How to Start Using Nusuk
Important Things to Check Before Using Nusuk
- Check the latest official Saudi requirements before travelling.
- Confirm that your country, nationality and visa status are eligible for the service you want.
- Check whether the service is provided through Nusuk, Nusuk Umrah or Nusuk Hajj.
- Read the complete package or booking details before making payment.
- Check whether hotel, flights, transport, meals or other services are included.
- Keep your Nusuk login information and verification codes private.
- For Hajj, keep your Nusuk Card available and follow current official access requirements.
- For Rawdah, follow the current appointment and entry instructions shown in Nusuk.
More Nusuk Guides
We are preparing detailed guides for the main Nusuk services. Each guide will focus on one specific user task so you can find the exact steps without going through a long general article.
Official Nusuk Sources
Nusuk services, eligibility, packages and Hajj or Umrah procedures can change. Always check the current official information before making an important pilgrimage decision.
Frequently Asked Questions About Nusuk
What is Nusuk?
Nusuk is an official Saudi digital ecosystem supervised by the Ministry of Hajj and Umrah that provides services connected with Hajj, Umrah and visits.
Is Nusuk used for both Hajj and Umrah?
Yes. Nusuk provides services for both Hajj and Umrah, although the available service and eligibility can differ according to the user’s circumstances.
Can I book Rawdah through Nusuk?
Yes. The official Nusuk service provides appointment booking for Rawdah Sharifah, subject to current availability and applicable rules.
Is Rawdah a pillar of Hajj or Umrah?
No. Rawdah is a highly significant place in the Prophet’s Mosque, but visiting Rawdah is not a pillar of Hajj or Umrah.
Can I book hotels through Nusuk?
The official Nusuk services directory currently lists hotel booking for Makkah and Madinah. Accommodation can also be included in Nusuk Umrah packages.
Can I book flights through Nusuk?
Yes. The official Nusuk services directory currently lists flight booking, and flights can also be included in selected Umrah packages.
What is the Nusuk Card?
The Nusuk Card is an official pilgrim identification card used within the Hajj system to support identification, access and related services.
Is there a digital Nusuk Card?
Yes. Official Hajj information explains that a digital version can be available through the Nusuk application after the applicable activation process.
What should I do if I do not receive my Nusuk Card?
Contact your authorized service provider and use official support channels. The Ministry’s Pilgrim Care Center can also be reached through 1966.
Does every Nusuk Umrah package include the same services?
No. Package contents can differ. Always check the individual package for visa, accommodation, flights, meals, transportation, Rawdah booking and other included services.
What is Nusuk AI?
Nusuk AI is a digital assistant within the Nusuk ecosystem that provides information and guidance related to Hajj, Umrah and visits.
Does Nusuk provide internet or connectivity packages?
The official Nusuk services directory currently lists a service for purchasing connectivity and internet packages for visitors.
Is Nusuk Wallet available to everyone?
Availability can vary. If the wallet appears as Coming Soon in your Nusuk application, it should be treated as unavailable to your account until the official service becomes accessible.
Are Nusuk rules the same every year?
Not necessarily. Hajj and Umrah procedures, eligibility, permits, packages and service availability can change, so current official information should always be checked.
Planning Hajj, Umrah or a Visit to Madinah?
Start with the official Nusuk platform, check the service available for your journey, and review the latest requirements before booking or travelling.
Visit Official Nusuk